Terms & Conditions
TERMS AND CONDITIONS
You need to read and agree to these terms before you can complete any order with us.
ACCEPTANCE OF TERMS
Each product and price on this website is considered an offer to purchase a service. The service offered by us includes sourcing and supplying a code and detailed instructions to unlock a cellular device. This service begins after payment is received from you.
While unlocking cellular phones is illegal in some countries it is your responsibility to verify the laws of your country before placing an order with us. All cellular devices do not work on all networks. Therefore, you are responsible for checking the compatibility of the cellular device with the network that you intend to use. Alterations to a cellular device may cause damage or invalidate a manufacturer's warranty. You are responsible for checking the device's warranty. We are not liable for damage caused to your cellular device or for denial of warranty caused by using our Services. The Services offered on this website are intended for use by the owner of the cellular device that is indicated by the IMEI (International Mobile Equipment Identity) number at the time the order is placed. Cellular devices that have been reported lost or stolen are considered "Barred" or "Blacklisted" and are not usable even after unlocking it. It is the Buyer's responsibility to ensure that they are the legal owner of the device. We are not liable for service that does not work properly on cellular devices that are reported lost or stolen and we reserve the right to refuse service to any Buyer if suspicious activity is suspected.
We guarantee that the Service provided will unlock your cellular device. Should our Service not work with your cellular device, we will issue a full refund provided the following conditions are met:
- All information provided by the Buyer at the time of ordering is 100% accurate.
- The Buyer has followed the unlocking instructions exactly as stated.
- The target cellular device has not been unlocked previously.
- The target cellular device has not been altered, changed or tampered with in any way.
- The IMEI number of the target cellular device has never been altered, changed or tampered with in any way.
- An unlocking procedure using a code has never been attempted on the target cellular device.
We guarantee that your cellular device will not be damaged during the unlocking process providing the instructions are followed exactly. Due to the variety of cellular devices and GSM frequencies we cannot guarantee that our Service will allow your cellular device to work on a specific network. We guarantee that we will work diligently to solve any problems that arise during the processing of your order and when using our unlock services. We guarantee that the Service provided will unlock your cellular device. Should our Service not work with your cellular device we will issue a full refund provided the following conditions are met.
CONDITIONS OF REFUNDS AND CREDITS
If the Service provided to you fails to unlock the cellular device, we will contact you to confirm that the information entered when the order was placed was accurate. Especially important is the IMEI number of the device. If the IMEI number was incorrectly entered when the order was placed, there will be no refunds. In all cases correcting an order can only occur once. If the information entered at the time the order was placed is correct, we reserve the right to require additional evidence to verify the claim that the unlock procedure did not unlock your device. You may be required to provide us with a video recording showing the device in question along with the IMEI number on the sticker of the device and the IMEI number displayed on the devices' screen. Additionally, the video must show you inserting an alternate SIM card in the device and the screen that appears with the alternate SIM card. Due to the nature of our product, these extreme measures are the only way that we can verify the validity of your claim. An order can only be canceled if the order has not begun processing. To check on the progress of your order contact us with the order ID number that you received when you placed the order. If we issue a code for a device that is barred or blacklisted (reported lost or stolen) no refund will be given. You are fully responsible to make sure that the target cellular device and network are compatible with and supported by our Service. In certain circumstances, we may offer a credit in lieu of a refund if Service is ordered and paid for and you then realize that your device or network is not supported. No refund will be issued for duplicated orders. If an order remains unfulfilled after a period of 28 days from the day the payment was made, you may request to receive a refund. All approved refunds on orders that are older than 45 days (since payment was received) will be credited to your account. No refunds will be given to orders that are older than 60 days from the original purchase date.
PERSONAL INFORMATION AND PRIVACY
LIMITATION OF LIABILITY
In no event including, without limitation, negligence, shall we , its subsidiaries, affiliates, agents, officers, directors, employees, or partners be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever including, without limitation, those resulting from loss of use, data, or profits whether or not we have been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this site, its Services, or Materials, the statements or actions of any third party on or through the site, any dealings with vendors or other third parties, any unauthorized access to or alteration of your transmissions or data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any Services available through the site that are delayed or interrupted, or any website referenced or linked to or from this site.
INDEMNITY AND LIABILITY
GOVERNING LAW AND JURISDICTION
By accessing this site you and we agree that all matters relating to your access to or use of, this site shall be governed by the respective laws without regard to the conflicts of laws principles thereof.